Technical Support
Troubleshoot common problems such as crashing, performance, connection & account issues
Installing or Updating
- Downloading all game files again issue (iOS) Related Games:
Gameplay bugs & unusual behaviour
- RR3 Online Multiplayer DNF's Related Games:
- Gyroscopic control issues on iOS devices Related Games:
- "Some modifications failed to validate" message in The Sims FreePlay Related Games:
- Icons/interface appear smaller in The Sims FreePlay - Technical Support Related Games:
- Frisbees become stuck in Sim hands - Technical Support Related Games:
- Bluetooth Controller Issues (iOS) Related Games:
Performance, freezing & crashing
- iPhone 8 graphic problems - Technical Support Related Games:
- Actions stopping or cancelling in The Sims FreePlay Related Games:
- Sims FreePlay - Before Reinstalling Your Game Related Games:
- App Crashing On Launch Related Games:
- Crash/close on entering Sunset Mall (Windows Phone) Related Games:
- Game Crash & Lost Progress [Troubleshooting] Related Games:
Connection & Cloud
- [Resolved] 6.4 Cloud Restore Issue Related Games:
- Restore a lost game save in The Sims FreePlay Related Games:
- My download is stuck! Related Games:
- Online Multiplayer - Ghost Cars/Online Connection Issues Related Games:
- Use the Cloud to save your game progress in The Sims FreePlay Related Games:
- Download Failed Related Games:
Missing content or purchases
- Advertisements are sometimes unavailable Related Games:
- Community LTS Challenge Rewards Related Games:
- Purchase Not Received Related Games:
- Missing Free Lifestyle Points (LP) Related Games:
- "Restore Purchases" button doesn't restore all purchases Related Games:
- Save data lost or progress reverted Related Games:
Error codes
- Error E002 - Cannot connect to Google Play Related Games:
- Error L136x - An error has occurred Related Games:
- Error L101x - Attempting to load local save Related Games:
- Server Error 5002 Related Games: