Update #2: Download the patch
A patch to correct the issue has been released. Please restart your game to download the new patch and resolve the issue.
Unfortunately due to the nature of this bug we were unable to automatically detect those who were affected, so for those of you who have a ticket with the support team, compensation will be sent out to you shortly. The window for your gift will only be open for a short time, so please make sure you reach out as soon as possible.
Update #1: We have found the cause
The development teams have confirmed that they have found the root cause of the issue and are working on a patch.
After launching Need for Speed No Limits, the main map screen becomes unresponsive to touch input, and appears to be frozen.
What's causing this?
We're still looking into the root cause of this issue. Once confirmed, we'll immediately shift to fixing, testing, and then distribution to all affected.
What can be done?
If you have any further information on how to recreate the issue, or you feel you can share anything that may assist with our investigation, please let us know as we will be monitoring this topic and updating you as we learn more.