[Resolved] Unresponsive/frozen map screen

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53 comments

  • Avatar
    Fredy Cortez

    Cual es mi numero de jugador..

  • Avatar
    Pouya Daryani

    Thanks for investigation, after fixes our concern is "centenario" SE and BRR game progress :( please notify us about them too
    Thanks again...

  • Avatar
    Andres Dominguez

    I want a refund

  • Avatar
    Andres Dominguez

    I didn't mean to press the button to buy bass just wasted 90 gold what the heck could I get a refund?

  • Avatar
    Muhammad Mohsen

    Thank you, we're awaiting

    And btw, the game stopped working on day 7 of "centenario" special event, i hope you give us the chance to finish what we started on the event.

  • Avatar
    Horváth Zé

    Hi
    2 weeks ago Weekly Time Trial does not save my 50 gold a week for 100 gold minus. Group C does not save !!!
    this week and last week did not save me that I won 50 gold

  • Avatar
    Cmoiii

    Even if I already said it in my support ticket I'll summarize what I know again:

    - It affects devices using Android 5.X ( for sure 5.0 and 5.1.1) because since it updated to 6.0 it doesn't crash anymore

    - Restarting the game, rebooting the phone and reinstalling the game does not fix it

    - It started at the end of the 6th day of the Centenario event

     

    I hope I could help, thank you for doing your best in order to fix this

  • Avatar
    dosiaa

    everithing works perfect.android 7.0 elephone p9000

  • Avatar
    Yuriy Nagorny

    Добрый день! Кто поможет!!! Играю с самого старта игрухи, телефон Sony Z1. Старый но проблем с игрой до нового обновления не было, только иногда немного грелся. Прошёл дорога, машины почти все в коллекции, кроме Феррари (недотянул) и ламбо последняя с обновлением и то на последних пяти трассах в последний день гонки.......наступил пипец!!!! ((((( Запускаю игру, загружается и когда заходит в главное меню (блекридж, гараж, магазин.... загрузилась карта и все.....завис....потом выскакивает (подождать/закрыть/отправить отчёт) да с новым обновлением немного иногда тормозила, но играемо пробовал переустановить не помогло, пробовал с переустановкой чистил кеш тоже ничего не дало, может есть ещё шанс поиграть на моём старичке, так как ради таких задрочек покупать новый тел неимеет смысла) За телефонами гоняться перестал, пока блекбери в тюн. корпусе и этот, может программно можно решить, так как поиграть ещё хоцца)))???? Хэлп

  • Avatar
    Manuel Herrera

    Debido a esta falla perdi el Lamborghini Centenario y el progreso de BRR espero una compensación por el tiempo perdido y posible tambien no pueda jugar por el Lamborghini Veneno

  • Avatar
    dosiaa

    yurij nagornyj

    kazdoje abnovlenije lutse grafika u igri ja dumaju samoje vremia pomeniat telefo s novimi gpu i android danimi.odnim slovom tvoj telefon uze netianet igru:)wot takaja prawda.

    probuj na kompiutere s pomosciuj --bluestack.com   naidi needforspeed sam wot takoj escio wariant.udachi

  • Avatar
    Vladimir Rizhkov

    Добрый день после обновления андроида пропал прогресс в игре. При попытке загрузить из облака выдает ошибку #3

  • Avatar
    Vladimir Rizhkov

    Good afternoon after updating of android progress disappeared in a game. At an attempt to load from a cloud gives out an error #3

  • Avatar
    Blaž Fleisinger

    Hi
    The ferrari chaleng 430 game for free car was stuck on 37% and didint gp on so i didnt becom a change for frre car pleas fixit.

    Thx

  • Avatar
    XXIII

    I can also confirm this started on day 5 of the Centenario SE from an Android 5.1.1 device. As already stated by others, we have already tried all combos of clearing/ restarting/ reinstalling, not a solution.

    Besides a fix, I think the concern is completing our SE for the Centenario + wrap, as well as all the other progress we have been forced to miss.
    (such as finishing Demon BP RR's, BBR, TT, gold lost, etc.)

    Plus the next SE for the Veneno is about to start...

  • Avatar
    Jeroen Verzijl

    Ja bij mij hetzelfdeeind dag 6 liep de boel vast ik moest nog 2 rqces en dan kon ik dag 7 starten, ik heb de se niet kunnen afmaken, loop goud mis van dagopdrachten en de goldcalander. Hoe zit het met de opdracht vam de centanario...

  • Avatar
    Abraham Serrano

    It still not working it's frozen and it's not fair

  • Avatar
    Yag Ami

    Good

  • Avatar
    Edgar Sanchez Martinez

    Por q no puedo jugar el juego

  • Avatar
    Darko Petrovic

    Game is crashing after the newest update on iPhone

  • Avatar
    Oscar Morales

    me aparese ayuda tecnica y lo tengo con mi cuenta de facebook y correo electronico y me aparese q so se puede caegar de la partida guardada

  • Avatar
    DerBeste

    I uninstalled the game. I cleaned the cache in gapps (g.p. store, g. play games, g.play serv., and download manager and delete backup in the folder android / data /com.ea.game.nfs14_row. I installed the game again, but I did not log in to the Google account, but I started play as a new player, I restarted the game and then logged in to the Google account. the game started downloading data from the cloud and everything was back to normal

  • Avatar
    Hospital Christophe

    Bon

  • Avatar
    Luispaulo Bentodepaula

    Boa tarde

  • Здравствуйте. Не запускается одна и та же трасса.

  • Avatar
    Rufaizal Razak

    any news info n updates?..still can't play cause the unresponsive map screen..i use a lot of money to get VIP8..please do something!!!...need to race blackridge to get those warp and ferrari bp's...now days goes by..

  • Avatar
    XXIII

    @Peter Anarch Piterious - Did steps exactly as you posted, this did not resolve the problem on Android 5.1.1 - Still have Unresponsive/ Frozen map screen.

    Pulled account info from google play I am guessing, even though I am signed out of the game *see screenshot*. Not going to completely delete my google account off the phone, game wouldn't load anyway if I did that.

  • Avatar
    Victor Hernandez

    Estoy creando cuenta nueva y no puedo ingresar con mi cuenta nueva ????

  • Avatar
    JEIBER ALEXANDER NAVARRETE

    Yo tambien me quede sin jugar esto es una boleta

  • Avatar
    XXIII

    Finally got a (very generic) reply to my support ticket, even referring to the Centenario SE as current, though clearly ended. The Veneno SE starts tomorrow and looks like we aren't even going to get a chance at winning that.

    So for anyone waiting for a support ticket reply, this is likely what you are going to see. No new information, no fix yet, but watch this very article we are already posting on  :/

     

    "Thank you for contacting Firemonkeys. My name is **** and I will be the agent assisting you today.

    I see your game is not responding and because of that you are unable to play the current special event. I realize how inconvenient it would be. Please be assure, I will try my best to assist you with that.

    This issue has been reported to the game team who will investigate the problem for a possible correction. Currently, we are unable to provide any official time frame, however, it would be resolved at the earliest.

    To keep an eye on the updates regarding this, I would suggest you to visit the Unresponsive/frozen map screen article. *link removed*

    I'd appreciate your patience and understanding while we are looking into this.

    In the meanwhile, if there is anything you require assistance with, please contact us again and we would be glad to help you further with it.

    Kind regards,
    ****"

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