Follow this article to be notified of changes made relating to this issue.
This issue has been corrected with an update. Please ensure that you're using the latest version of the game and reboot your device. If you have updated to the latest version of the game and the issue is still occurring; please contact Support.
To check if you have an update ready to be installed, please follow the directions here: How to update Apps
You may be unable to:
- Construct any other buildings
- Build a Mall
- Complete the quest
October 18th, 2016: This issue is fixed with update 5.25 - Halloween. Please update your game. If you are still experiencing this issue, please contact Technical Support.
September 23rd, 2016: Support is able to manually assist with this issue. Please follow the "Technical Support" Directions below in order for us to access and fix your save.
September 15th, 2016: Our development team has fixed this issue for correction in a future update.
- September 9th, 2016:
- Our development team has investigated this issue and developed a tool for Support to assist with the bug.
- September 8th, 2016:
- The has been identified and is being investigated.
Contact Support if you are still experiencing this issue after updating your game.