Missing Currency Troubleshooting Information

Missing currency can due to a variety of reasons, mostly commonly reverting to an old Cloud save, or a failed purchase. Missing currency typically involves the loss of Simoleons, Life Points (LP) and Social Points (SP) at once. It is rare that only one type of currency, such as LP, will be missing. 

Causes

• Restoring an old save from the Cloud 
• This involves Uploading to the Cloud, making significant progress in the game, and then Downloading from the Cloud and replacing your most recent save
• Can appear to be lost, for example
• Starting to build a building such as a career workplace can cost many thousands of Simoleons
• Using LP to skip a long task, such as a 24 hour task costing 24 LP 
• Using LP to upgrade workstations in Professions, rather than Resources
• Making large purchases such as these close together can appear to cause lost progress in currency
• Caused by a crash or lost progress

Troubleshooting and Prevention

Before submitting a ticket to Technical Support, there are a number of things you can try to help you quickly resolve your problem.

• Determine how the currency went missing - was it accidentally spent on a large building upgrade? Did it occur with a crash?
• Restore your save from the Cloud
• If you have a recent game save in the Cloud, you can restore it to recover lost progress. This will revert to an older version of your game

Regularly Upload to the Cloud
If a crash or issue does occur, you can restore your game to the latest save by downloading a previous save from the Cloud. We recommend Uploading to the Cloud at the end of every session of Game-play, when you are finished play. 

For more information on how to transfer saves and restore them, please visit this article.

Phishing and False Claims

Please note that false or fraudulent requests are taken very seriously. If the request is found to be false or fraudulent during the course of our investigation, you may be penalized, up to and including indefinite suspension of your account.

Technical Support
If you continue to face problems with your currency going missing, please do not hesitate to contact us by submitting a ticket with the correct Issue Type selected.

Ensure you:

• Include your Player ID (found at the bottom of the "about" section of the game in the main menu)
• Describe how the currency went missing 
• If it was a missing purchase, please select the appropriate issue in:
• "Choose Related Issue*:"
• Leave "Do you have a Specific Problem?" blank

Related Articles

• Missing Purchases
• Sims FreePlay Cloud Saves