A popup with the error code "Error 1111: General Error. Please try again later." may appear when you try to access the store.
- Wait for 5 minutes, restart your device and try again with no other applications except for the game open
- Try the steps in the Troubleshooting Guide
- Reinstall your game
- Try transferring your save to another device using the Cloud to make a purchase
If the troubleshooting steps did not assist you, please Contact Support if you are still experiencing this issue.
- In "Are you having a specific problem?" select "General Error: Error 1111"
- An agent will assist you with your problem.
Our development team is investigating further methods to improve the error messaging within the game and identify why purchase issues occur.