Purchase Not Received

If you have not received a purchase or your purchase is missing, in some cases there may be a connection issue with the App Store and you may not immediately receive your purchase.

Re-visit the store

If your purchase is not delivered, please attempt to re-visit the store screen, this will perform an update to our server and all undelivered purchases will be restored to your game.

Wait for verification

Try waiting 24 hours. Your payment method may require approval, and the transaction may need to be verified before the content is applied to the game.

Contact support

If you are still missing your purchase after re-visiting the store, and waiting 24 hours, you can apply to get a full refund, or contact our technical support team for a reimbursement.

Receive a full refund

• For iOS refunds, contact Apple Support
• For Android refunds contact us with your full Order ID from your Google Wallet

Receive a reimbursement

Contact our technical support team with the following information.

• Order ID for the missing transaction(s) from your Google Wallet
• Date of purchase
• Item(s) that are now missing
• Your Player ID
• Submit a ticket from the "Support" icon in game (in the "..." menu)
• Make sure you are logged into Facebook, Google Play, XBox Live or Game Center
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