Q: I purchased an item pack from the Online Store. Where do I find the items that I’ve purchased?
A: Items should show in their relative section of the game (RR3 cars will show in your garage, SFP items will show in relative tabs of your Inventory or Home Store, etc.)
If you don't see your items where they should be immediately (may take up to 24 hours), try waiting a few minutes, closing all apps including the game and rebooting your device to make sure that the game has refreshed before checking again.
Q: I made a purchase from the Online Store, but it was not reflected in my game! What do I do?
A: If you don't receive your purchase within 24 hours, try force closing all apps, including the game and reboot your device to refresh it.
If this doesn't help, click here to submit a support ticket to our team.
Proof of purchase is required in the form of original receipts or an excerpt of your purchase history (including the names of the packs that you purchased) in order for our team to assist you. See below for details on how to find this information if you are not sure. Unfortunately credit card or bank statements will not assist us in addressing your issue.
Q: How do I find my purchase receipts or transaction history?
iOS (Apple App Store)
Visit this link to view your iTunes Purchase History on a
computer with iTunes and take screenshot of your missing purchase.
Android (Google Play Store)
Visit your Google Wallet and copy the purchase items name and transaction number.
Q: What can I do if I have currency and want to reset my game?
A: Unfortunately, consumable purchases such as currency will not be able to be retrieved after resetting your game. However, item packs that have been purchased on the store are able to be downloaded again for free, or restored using the "Restore Purchases" button available in the game.
Q: I completed an offer for free currency, but didn't get the currency promised. What can I do?
A: If you believe that you have not received your currency that you should have from the Offer Wall, please use the "Missing Currency" link at the bottom of the Offer Wall to report the problem.