We want to make sure everyone has the best experience possible playing our games. Sometimes it's not possible for us to support certain devices as their processors or memory would struggle with the graphical intensity of our game. This can also include a modified or 'rooted' device, and those currently running a higher OS version than is officially available for it.
Can you tell my why my device was blacklisted?
Unfortunately we don't have access to any information as to why your device is not compatible and each device is carefully considered before being blacklisted.
If your device is not compatible then it's possible it has had problems with running the game and does not reach the performance standard.
My device meets the minimum requirements but it is still incompatible
Even though in some cases a device may meet the technical requirements, it is important to note that there may be other variables causing the incompatibility.
Due to technical issues with some devices, our games may not currently be available for your device, which will be listed as "incompatible".
Sometimes we have to take the difficult decision to no longer support a device that was previously supported, due to multiple crash reports and feedback gathered from our players.