Crashing after updating to 5.30 Penthouses

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    Sorcha

    This article has been updated

    Reinstalling is not the best workaround for this problem. Please try force quitting and reopening the game until you are able to get into the app. We'll let you know as soon as we have more information. 

  • Avatar
    Sorcha

    We're working on a fix for your issue

    This will be a 'hot-fix' with an actual update to the application available on the store when it's released. This means that we need to go through certification and a lot of testing to make sure everything works well and that the app store is happy with our update. So, it could be some time before this fix is available but we are aiming for something within the next few days.

     

    What can be done?

    In the meantime, continue persevering with force closing the application and reopening it. Eventually, this may allow you to get into the game.

    For more info follow this article on the issue to stay up to date. 

  • Avatar
    Sorcha

    This issue has been resolved with an update.

    Please update your game from the app store to and download the latest version - 5.30.Penthouses to fix this issue! This hotfix is only available for iOS and Android devices

  • Avatar
    Sorcha

    Game still crashing after downloading the hotfix?

    Please try all steps in the troubleshooting guide and try updating your phone's operating system.

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