This issue is resolved with an update for iOS and Android devices- please download 5.30.3 Penthouses
Game still crashing after downloading the hotfix?
Please try all steps in the troubleshooting guide and try updating your phone's operating system.
Your game may crash or fail to open after updating to the latest update; 5.30 Penthouses.
What's causing this?
The issue is caused when the game attempts to download multiple assets at the same time.
What can be done?
- It might be best to avoid reinstalling the game. Instead, try force closing and reopening until you are able to enter the game
- Some players have reported that after many tries of force quitting and reopening that they can eventually get in
- You can contact support if you wish
- Follow this article for updates on the issue and possible workarounds or a notification of a resolution in the future
For updates on this issue see the comments section below.