If you have recently purchased the complete home designer pack, please ensure you have followed all the steps in Purchased Not Received. If you still do not have the pack after 24 hours, check your game for the items that are included.
The complete home designer pack includes the following:
- 20 LP and 30,000 Simoleons
- A Designer House template
- You can find this house template when selecting templates to build on empty house lots
- These items should appear with a "FREE" token next to them in the build mode under Inventory > New Purchases
- If not, they will be under their respective tabs in the buildmode (e.g. benches in Kitchen)
Please check your game thoroughly to see if any of them are there, especially in your inventory. If you still don't have any of these items in the pack, please contact support.