Requesting a refund for a purchase

Who to contact for a refund

If your purchase has been made using the Apple or Amazon store then you will need to contact their support stuff directly to receive a refund.

Their support teams can be found by following these links;

• Contact Apple for a refund
• Contact Amazon for a refund

If you need assistance with a Google Play refund, Firemonkeys can help!

When you are eligible for a refund

You are eligible for a one-time refund in any of the following situations:

• A minor has made a purchase without parental consent
• There was a fraudulent purchase on your account
• Your purchase was never received, and your account was debited
• The purchased game doesn't work on your device

Important: Subsequent refunds will not be provided, so be sure to protect yourself be setting the appropriate restrictions on your account.

If a minor has made an unauthorized purchase

Take Action and protect your account, here are some things you can do;

1. Require a password or authentication for purchases, make sure it is set to require a password every time a purchase is made
2. Enable parental restrictions for your device to restrict certain applications

For Google Play purchases Firemonkeys will be happy to investigate a claim on your behalf.

If there was fraudulent activity

Read this helpful google article to protect your account;

• Protect against fraud, phishing & spoofing

Report the offence to Apple, Amazon or Google, or wherever the purchase was made.

Firemonkeys will be happy to investigate a claim for Google Play refunds, but you should still contact Google Support to assist account protection.