You may be experiencing issues where your game is:
- Crashing/quitting/closing on launch or when opening
- Crashing after watching an advertisement
- Or missing the "X" closing button after watching an advertisement
The game team is investigating this issue, but in order to assist you we need more information. There may be an issue relating to the advertisement systems displayed in game.
Please try all the steps in the following article: Troubleshooting Information.
Submit a ticket to Support
First, ensure you have tried all the steps in the article linked above. Request a new ticket here, and include the following information:
- If possible, please include your Player ID.
- If you can't find this, please provide your Google+ Profile link, Player ID, or Game Center username
- Device (e.g. iOS, Android)
- Firmware/operating system (e.g. iOS 8 or 10, Android 5.1.1, etc)
Without this information we will be unable to assist you.