Your Sim may appear to become stuck in a Profession such as the police, movie studio or hospital when trying to fulfil a customer request. Your Sim may appear frozen or you may be unable to do anything with the stuck Sim. There may be no bubble or icon above the head to complete the action.
To resolve this issue, please try tapping on the stuck Sim to complete the task for "0" LP.
Problem not resolved?
If your problem is still occurring, please submit a request for Support here and answer the following questions:
- Have you tried tapping on the stuck Sim to resolve the issue?
- Can you provide a screenshot of your problem? Better yet, can you take a video of the issue occurring with another device and attach it to your ticket?
- If not, can you make the issue occur in your game, and then upload to the Cloud?
- What exactly were you doing when the issue occurred? (e.g. "I sent my Sim to work, set them to helping a customer, left the workplace then came back later when the request was complete. They were frozen, even after I tried tapping them.)