This has been corrected in a recent hotfix
The game screen appears black after the EA Firemonkeys splash screen, preventing any game-play.
What's causing this?
The GPU used by Zenfone 2 / Zenpad was not correctly supported.
What can be done?
Make sure you have the latest version of the game to receive the fix.
If you have an open support ticket, please reach out to us and let us know if the issue still persists.