Black screen after EA Firemonkeys splash screen

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33 comments

  • Avatar
    Willy Sobarli

    Still black screen after re-installation 😞

  • Avatar
    Tony Susilo Nugroho

    Still black screen

  • Avatar
    Сергей Корпачев

    Черные иконки, черный экран даже после преустановки,черные трасса и машны.

  • Avatar
    خالد باتنة

    Broblem firemonkey

  • Avatar
    Justin

    Appreciate the feedback everyone. The team are attempting to isolate the cause. 

    I wish I had more information at this stage, but I will let you know as we learn more. 

  • Avatar
    Gundars Galvanovskis

    I can only hear background sound. Still black screen. I hope we will get conpensation when game will work again. ☺

  • Avatar
    Jurre van der Mark

    I've the same problem as well. Tried reinstalling but no luck so far. Just purchased 50 gold a day but now I can't seem to benefit from it. Please reimburse

  • Avatar
    Régis Vidal

    I was able to access the game after black screen by clearing cache data.

    Though, the game is still unplayable, because it's only 1 fps.

    When I try to run a race, everything is black. I can't see my car or the road.

    (Sorry for my bad english)

    P.S : the problem occurs often with Asus Zenpad 3S (which is my device).

     

  • Avatar
    Neel Bangale

    Yeah still screen black after reinstalling the game and reset the phone and reinstalled it but still black screen and poor performance and all black

  • Avatar
    Neel Bangale

    Yeah still screen black after reinstalling the game and reset the phone and reinstalled it but still black screen and poor performance and all black and my device is ZenFone 2 4gb ram

  • Avatar
    Manea Alex

    Wow all my problems is all problem

  • Avatar
    Neel Bangale

    The black screen is troubling us but we can miss the special event if the issue is not resolved quickly

  • Avatar
    Guilherme

    In my zenfone 2 also black screen

  • Avatar
    Stefan Furjes84

    After 3th reinstall still blacscreen...zenfone 2

    I have ordered 50 gold a day, now I can not pick them up

  • Avatar
    V473 Danish

    After Update NFS NL 2.5.3 in my Mipad 3 having trouble like blackscreen and the graphics running is lag.

    I wish Update soon..

  • Avatar
    hugser

    Here reporting the same issue.
    Now we can't play our favourite. We understand this and we trust you for a solution but don't forget some of us have invested allot of time and in my case money too. And we are missing exp pieces and events. A compensation should be fair for the waiting
    Sheer and luck for the solution

  • Avatar
    Kıvanç Oğuzhan

    Hello, still this issue continue. Black screen after logo, no visual but sound.
    This is really frustrating, my phone Asus_Z00AD running on 6.0.1 Android marshmallow 4 gb. Intel processor.
    I love this game but latest update makes me crazy. Please don't ignore Asus family, fix this problem quickly. Thank you.

  • Avatar
    Slfagan00

    If it's not fixed in time, will those who've suffered the bug have a chance at the 2017 Ford GT?

  • Avatar
    Inodshanilka

    I'm using blue stacks in Windows 10.I also got a black screen and it make me sick.PLZ give us a update ASAP!!! 

  • Avatar
    Gundars Galvanovskis

    Hello firemonkeys. Are you gonna do something with black screen problem?

  • Avatar
    Kıvanç Oğuzhan

    Congratulations! You ruined, the perfectly playable game...

  • Avatar
    Slfagan00

    If you're not even trying just say it. If you've honestly not made any progress in 10 days..

  • Avatar
    Justin

    Hi all,

    Apologies for the delay in my response.

    The GPU used by Zenfone 2 / Zenpad was not correctly supported. The issue needs to be corrected in the game binary, so we will make sure the fix is in the next major update. 

  • Avatar
    Régis Vidal

    Thank you for the answer. We are looking forward to the next update, then.

  • Avatar
    Gundars Galvanovskis

    Ha-ha. The next update will be after 2 month.

  • Avatar
    Fahd Mufati

    لا تزال شاشة سوداء

  • Avatar
    hugser

    Thanks for your reply. We 'll wait for the update as well for a nice compensation.

  • Avatar
    Juliano Augusto Simoes

    Tela preta no Asus zenfone2.
    Na garagem carros não aparecem,qdo inicia corrida não tem imagem da rua

  • Avatar
    David Cardona

    Wow. Is taking longer than expected. ASUS ZenFone 2 have the screen problem but I'm seeing that the game la lag in another devices. In my case in Lenovo tablets running on Android 4.2 and 4.4

  • Avatar
    Justin

    There have some been some changes to the game recently, make sure you have the latest version of the game.

    If you have an open support ticket, please reach out to us and let us know if the issue still persists. 

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