You may be experiencing an issue where you previously had neighbors who you added through Google+, but they are not longer there and have gone missing or disappeared.
Sadly, we are no longer able to support adding neighbors through Google+ as the functionality to do so no longer exists and a technical workaround is not possible.
Technical Support is not able to assist with this issue as it relates to matters beyond ours and the Game Team's control. We sincerely apologise for any inconvenience this problem has caused.
- You can still use Google+ to backup to the Cloud and save your game
- Facebook can be used to add neighbors within the game and backup to the Cloud