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You may be tapping on the Sunset Mall to access it only to have the game unexpectedly close or crash.
- Force close all applications, including the game
- Restart your device
- Try running the game without any other applications open, and see if the issue occurs then
- If this does not work, reinstall your game
- You can also try freeing up storage space on your device to alleviate performance issues. At least 3GB free space is helpful
- Transfer your save to another, higher end device. The game may run better there