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You may have been attempting to hatch a dragon or fairy egg. When you go to tap it, the game may crash each time.
Contact Support if you are experiencing this issue.
- In "Are you having a specific problem?" select "Crash when tapping on dragon or fairy egg"
- Upload your game to the Cloud.
- Where is the house with the egg located on the map?
- Let us know once you have done so.
We will not be able to remove the egg entirely from your game, but we can place it far off the edge of the map where it cannot be accessed and compensate for the loss of the egg afterwards.